It seems obvious but we have many customers who regard everything as urgent and need this clarified so we can prioritise.  If you need something done urgently – especially during business hours – we will normally charge you full rates for it.

Therefore we ask all customers to log their issues through our easy online Jira Service Desk portal and set the priority / urgency when you do.

If its not urgent we will try to do the work for you as cheaply as possible – so its important you think about how urgent it really is.

For example, if it can wait till after business hours we can often do it much cheaper because we have more people available ‘on call’ for after hours work.

Here’s how to request an IT Requirement or Problem :