OUR SERVICES AND PRICES
Our full list of services and prices is below. Please click the + button to expand.
IT Review / Audit
As our new customer the first step we ask all clients to undertake is an IT Review / Audit.
This review will document all your IT systems so we can ensure we can support it e.g. we have all all user IDs, passwords, technical info etc.
Out of the IT Review we also provide :
- A list of IT issues / problems.
- A list of recommendations
The IT Review can be done during business hours or after hours.
| Task / Skill | Description/Notes | Fixed fee |
| 1-5 Computers | $150 | |
| 6-10 Computers | $200 | |
| 10-20 Computers | $500 | |
| 20-40 Computers | $1000 |
Monthly IT Support and Maintenance
We offer IT maintenance services where we regularly check out your systems. This often catches issues before they become major problems. It also ensures are better protected from virus, malware, ransomware etc by keeping your systems up-to-date.
We do most of this work on a Sunday to minimize any impact on your business and so we can reboot PCs, Servers and hardware which may cause an outage.
|
Task / Skill |
Description/Notes |
Fixed fee |
|
1-5 Computers |
Once a month connect into all computers and run health check and apply updates Check backups 2 hours free remote support per month |
$150 |
|
6-10 Computers |
Once a month connect into all computers and run health check and apply updates Check backups 4 hours free remote support per month |
$200 |
|
10-20 Computers |
Once a fortnight connect into all computers and run health check and apply updates Check backups 6 hours free remote support per month |
$500 |
|
20-40 Computers |
Once a week ensure all computers have run health check and apply updates Check backups 10 hours free remote support per month |
$1000 |
N.B. after free hours are used per month standard rates apply. Unused hours expire each month and do not accumulate.
Sub Contractor / Supplier rates – rates we have to on-bill to you and can’t discount
If we do the work ourselves we can often give you cheaper rates. However often there is work that has to be done by vendor’s service staff or tradies.
These costs are often MUCH higher than our rates. We will on-bill these services to you with no margin – just our 10% management fee.
Here are the most common services:
|
Vendor |
Service / Task / Skill |
Description / Notes |
Rate $per hour (ex GST) |
|
Dell |
Service Technicians – Onsite |
|
200 |
|
HP |
Service Technicians – Onsite |
|
200 |
|
Printer / MFD Servicing |
Printer / MFD Servicing – Onsite |
|
120 |
|
NetGear |
Networking services |
|
200 |
|
Fortinet |
Firewall and Router services |
Install/Setup/Config Services |
187.50 -> 212.50 |
|
AVAYA |
PABX – Remote support |
|
140 |
|
Electrical/Data |
Electricians – Data Cabling |
|
100 -> 150 |
|
|
|
|
|
Home / Small Office / Home Office (SOHO) customers
 |
Solvent Green has been a valued service provider for us for close to 10 years; responsive, informed, readily available, committed, knowledgeable and proactive, Michael has designed our full home IT backbone, serviced it and provided the necessary life saver servicer as and when required both on site and remotely. |
|
Solvent Green is just fabulous. We have had a couple of IT emergencies at most inopportune times and Michael has come to the rescue immediately. Nothing seems to be too much trouble for Michael and anyone seeking a first class IT service need look no further than Solvent Green. |
Business hours:
| Service / Task / Skill | Description / Notes | Rate $per hour (ex GST) |
| Desktop support – Easy | 80 | |
| Desktop support – Complex | 80 | |
| Hardware installation and support | 100 | |
| Server installation | 120 | |
| Server support | 80-100 | |
| Internet installation and support (ADSL, NBN) | 80 | |
| Network Installation | 120-180 | |
| Network Support | 80 | |
| PC Upgrades | 100 | |
| Email, domain and web site support | 100 | |
| Laptop/PC rebuilds – offsite | 80 | |
| SBS 2008 Microsoft Exchange support | 120-180 | |
| URGENT – Onsite call-out | 200 |
After hours and Weekends:
| Service / Task / Skill | Description / Notes | Rate $per hour (ex GST) |
| Desktop support – Easy | 80 | |
| Desktop support – Complex | 90 | |
| Hardware installation and support | 80 | |
| Server installation | 100 | |
| Server support | 100 | |
| Internet installation and support (ADSL, NBN) | 80 | |
| Network Installation | 100 | |
| Network Support | 100 | |
| Email, domain and web site support | 100 | |
| PC Upgrades | 80 | |
| Laptop/PC rebuilds – offsite | 80 | |
| SBS 2008 Microsoft Exchange support | 120-180 | |
| URGENT – Onsite call-out | 160 | |
Small Business (1-10 people)
|
Solvent Green is an important cog in the efficient conduct of this small business located in Sydney’s North Shore. They are attentive (and forward looking) to the IT needs of the business, and provide excellent after hours support. The staff led by Michael are reliable and trustworthy. Highly recommended to set up and maintain IT systems. |
Business hours:
| Service / Task / Skill | Description / Notes | Rate $per hour (ex GST) |
| Desktop support – Easy | 80 | |
| Desktop support – Complex | 100 | |
| Hardware installation and support | 100 | |
| Server installation | 120 | |
| Server support | 100 | |
| Network Installation | 120-180 | |
| Network Support | 120 | |
| Email, domain and web site support | 120 | |
| PC Upgrades | 100 | |
| Laptop/PC rebuilds – offsite | 80 | |
| SBS 2008 Microsoft Exchange support | 120-180 | |
| URGENT – Onsite call-out | Minimum 2 hours | 200 |
| URGENT – Remote call-out | 200 |
After hours and Weekends:
| Service / Task / Skill | Description / Notes | Rate $per hour (ex GST) |
| Desktop support – Easy | 80 | |
| Desktop support – Complex | 90 | |
| Hardware installation and support | 80 | |
| Server installation | 100 | |
| Server support | 100 | |
| Network Installation | 100 | |
| Network Support | 100 | |
| Email, domain and web site support | 100 | |
| PC Upgrades | 80 | |
| Laptop/PC rebuilds – offsite | 80 | |
| SBS 2008 Microsoft Exchange support | 120-180 | |
| URGENT – Onsite call-out | Minimum 2 hours | 160 |
| URGENT – Remote call-out | Charged in 15 minute increments | 140 |
Medium Sized business
|
Solvent Green has been our business IT service provider for the past 6 years. Michael has been with us from the start as a small business with only 2 staff working from home to today where we are a medium sized business with 30 staff in several locations in Sydney. Solvent Green has always offered a very efficient service for both onsite and remote IT needs and their knowledge and quick response is very comforting during emergency and business critical situations. We would highly recommend Solvent Green to any other businesses whether you are just starting out or expanding. |
Here’s one of our competitor’s rates – check them out and see how we compare !
https://cloudspecialists.net.au/it-services-rate-card/#tab-1-1
Business hours:
|
Service / Task / Skill |
Description / Notes |
Rate $per hour (ex GST) |
|
Default/Standard rate |
|
120 |
|
IT Project Manager |
|
140 |
|
Desktop support – Easy |
|
100 |
|
Desktop support – Complex |
|
120 |
|
Hardware installation and support |
|
120 |
|
Server installation |
|
140-160 |
|
Server support |
|
100-160 |
|
Network Installation |
|
120-180 |
|
Network Support |
|
120 |
|
Email, domain and web site support |
|
120 |
|
PC Upgrades |
|
120 |
|
Laptop/PC rebuilds – offsite |
|
100 |
|
Microsoft Exchange support |
Pricing depends on resource availability |
120-180 |
|
URGENT – Onsite call-out |
Minimum 2 hours |
220 |
|
URGENT – Remote call-out |
Charged in 15 minute increments |
140 |
After hours and Weekends:
|
Service / Task / Skill |
Description / Notes |
Rate $per hour (ex GST) |
|
Default/Standard rate |
|
120 |
|
IT Project Manager |
|
120 |
|
Desktop support – Easy |
|
80 |
|
Desktop support – Complex |
|
120 |
|
Hardware installation and support |
|
120 |
|
Server installation |
|
140 |
|
Server support |
|
100-120 |
|
Network Installation |
|
100-140 |
|
Network Support |
|
100-140 |
|
Email, domain and web site support |
|
100-140 |
|
PC Upgrades |
|
100 |
|
Laptop/PC rebuilds – offsite |
|
100 |
|
Microsoft Exchange support |
Pricing depends on resource availability |
120-300 |
|
URGENT – Onsite call-out |
Minimum 2 hours |
300 |
|
URGENT – Remote call-out |
Charged in 15 minute increments |
160 |
|
Discounted rate – only for some simple and non urgent jobs logged via Service Desk and done remotely. No timefame to complete. |
|
80 |
Enterprise Corporate and Government
Business hours:
|
Service / Task / Skill |
Description / Notes |
Rate $per hour (ex GST) |
|
Project Management |
Prince 2, PMP certified |
200-300 |
|
ScrumMaster |
Certified Scrummaster |
150-250 |
|
Default/Standard rate |
|
120 |
|
Desktop support – Easy |
|
100 |
|
Desktop support – Complex |
|
120 |
|
Hardware installation and support |
|
120 |
|
Server installation |
|
140-160 |
|
Server support |
|
100-160 |
|
Network Installation |
|
120-180 |
|
Network Support |
|
120 |
|
Email, domain and web site support |
|
120 |
|
PC Upgrades |
|
120 |
|
Laptop/PC rebuilds – offsite |
|
100 |
|
Microsoft Exchange support |
|
120-180 |
|
URGENT – Onsite call-out |
Minimum 2 hours |
220 |
|
URGENT – Remote call-out |
Charged in 15 minute increments |
140 |
After hours and Weekends:
|
Service / Task / Skill |
Description / Notes |
Rate $per hour (ex GST) |
|
Default/Standard rate |
|
120 |
|
Desktop support – Easy |
|
100 |
|
Desktop support – Complex |
|
120 |
|
Hardware installation and support |
|
120 |
|
Server installation |
|
140 |
|
Server support |
|
100-120 |
|
Network Installation |
|
100-140 |
|
Network Support |
|
100-140 |
|
Email, domain and web site support |
|
100-140 |
|
PC Upgrades |
|
100 |
|
Laptop/PC rebuilds – offsite |
|
100 |
|
Microsoft Exchange support |
Pricing depends on resource availalibilty |
120-300 |
|
URGENT – Onsite call-out |
Minimum 2 hours |
300 |
|
URGENT – Remote call-out |
Charged in 15 minute increments |
160 |
Software and Web Development
|
Service / Task / Skill |
Description / Notes |
Rate $per hour (ex GST) |
|
Visual Basic .NET Windows Application Development – Simple |
|
160 |
|
Visual Basic .NET Windows Application Development – Complex |
Database applications – Microsoft Access, SQL Server. COM components. |
180 |
|
Visual Basic .NET Web Development – Simple |
|
165 |
|
Visual Basic .NET Web Development – Complex |
Database applications – Microsoft Access, SQL Server. COM components. |
180 |
|
Visual Basic 6 Windows Application Development – Simple |
|
160 |
|
Visual Basic 6 Windows Application Development – Complex |
Database applications – Microsoft Access, SQL Server. COM components. |
170 |
|
Database Development |
|
160 |
|
|
|
|
Masterpiece/Net Financials consulting
|
Service / Task / Skill |
Description / Notes |
Rate $per hour (ex GST) |
|
Masterpiece/Net Consulting – Application |
|
280 |
|
Masterpiece/Net Consulting – Technical |
|
280 |
|
|
|
|
Payment terms and conditions
- Invoices are issued weekly except by arrangement.
- Invoices will be issued electronically where possible. Paper invoices will NOT be supplied unless requested
- All invoices are due within 14 calendar days
- Payment by EFT is strongly encouraged. Full EFT details are included on each invoice – including for international payments
- If completion is delayed by factors beyond Solvent Green’s control Solvent Green will issue a progress invoice. This invoice is payable under the standard terms.
Work terms and conditions
- Minimum onsite ‘call out’ is 2 hours or 1 hour plus traveling time and expenses – whichever is the greater.
- Client assumes full and total responsibility for backup of their data and for virus protection. All work is begun on the assumption the client has a full working backup
- Solvent Green is only liable for work not carried out to ‘best efforts’ standard / MCSE best practice. Solvent Green cannot be held responsible for other vendor’s software or hardware.
- The client takes full responsibility for all software and hardware. Any additional time spent due to issues with hardware and/or software is at the client’s expense.
- The client is assumed to have signed off on all work 14 days after completion of said work unless the client advises it is not satisfactorily completed.
- Work is deemed complete once agreed written scope / task list has been completed.
- Any delay caused by failure on the part of the client or primary contractor to action their responsibilities / tasks cannot be given as a reason for delaying payment.
- Travel time is charged when it is over 15 minutes from the last job